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Privacy Policy

1. Introduction

This Privacy Policy explains how Daniela Hotel & Diving Center collects, uses, and protects personal data when users visit the website:
https://www.daniela-hotels.com
The hotel is committed to protecting personal data and processing it in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

2. Data Controller

The data controller responsible for processing personal data is:
Daniela Hotel & Diving Center
Email: hala@daniela-hotels.com
Phone: +32 484 853 510

3. Personal Data We Collect

We may collect the following categories of personal data.

Information provided by guests

When making a reservation or contacting us, guests may provide:
  • full name
  • email address
  • phone number
  • nationality
  • arrival and departure dates
  • payment details
  • special requests or preferences

Booking information

When a reservation is made, we collect:
  • reservation details
  • room or package selection
  • number of guests
  • activity or diving program selections

Technical information

When visiting the website, certain technical information may be collected automatically:
  • IP address
  • browser type
  • device information
  • pages visited
This data helps us improve website performance and security.

4. Purpose of Processing

Personal data may be used for the following purposes:
  1. Processing reservations and bookings
  2. Providing accommodation and related services
  3. Communicating with guests about reservations
  4. Processing payments
  5. Responding to inquiries or requests
  6. Complying with legal obligations
  7. Improving website functionality and guest experience

5. Legal Basis for Processing

We process personal data based on the following legal grounds:
Contractual necessity
Processing required to complete a reservation or provide services.
Legal obligation
Processing required by law, such as guest registration requirements.
Legitimate interest
Processing necessary for operational purposes such as fraud prevention or service improvement.
Consent
For optional services such as newsletters or marketing communications.

6. Data Sharing

Personal data may be shared with trusted service providers when necessary, including:
  • payment processors
  • booking system providers
  • website hosting providers
  • IT service providers
Personal data will not be sold to third parties.
Data may also be disclosed when required by law or authorities.

7. Data Retention

Personal data is stored only for as long as necessary for the purposes described in this policy, including:
  • reservation records for accounting and legal requirements
  • communication records for customer service purposes
Retention periods may vary depending on applicable legal obligations.

8. Data Security

The hotel implements appropriate technical and organizational measures to protect personal data from:
  • unauthorized access
  • loss or theft
  • misuse or alteration
Despite these measures, no system can guarantee absolute security.

9. Your Rights

Under the General Data Protection Regulation (GDPR), individuals have the right to:
  • access their personal data
  • request correction of inaccurate data
  • request deletion of personal data
  • request restriction of processing
  • object to data processing
  • request data portability
Requests can be submitted via email to:
hala@daniela-hotels.com

10. Cookies

The website may use cookies to ensure proper functionality and improve user experience.
Cookies may be used for:
  • website functionality
  • session management
  • performance monitoring
Users can manage cookie preferences through their browser settings.

11. Third-Party Links

The website may contain links to third-party websites.
The hotel is not responsible for the privacy practices or content of these external websites.

12. Changes to this Privacy Policy

This Privacy Policy may be updated periodically.
The latest version will always be available on the website.

13. Contact

For questions regarding this Privacy Policy or personal data processing, please contact:
Daniela Hotel & Diving Center
Email: hala@daniela-hotels.com